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WiFi Mobile Hotspot FAQs

WiFi Mobile Hotspot FAQs

How do I reserve a hotspot?
Hotspots can be reserved online using your library card by visiting our Museum Pass and Hotspot Reservation page.
For further information, call the North White Public Library at 914-948-6359.

Is there a charge to borrow a hotspot?
There is no charge to borrow a hotspot; however, there are fees incurred if the hotspot isn’t returned on or before the due date. A fee of $10 will be charged for any Hotspot is returned late.  If a Hotspot is lost or damaged, the replacement fee is $100.

Who can reserve a hotspot?
Valid to North Castle Public Library cardholders who are 18 years old or older and whose accounts are in good standing can reserve a hotspot.

How far in advance can I reserve a hotspot?
Reservations can be made up to 30 days in advance.

Can I cancel my reservation?
Yes, visit the library or call us at 914-948-6359 and request that we cancel your reservation.

Where do I pick up the hotspot?
All hotspots can be picked up at the North White Plains Library.

Do I need my library card to pick up the hotspot?
Yes, you will need to present the library card that you used when reserving the hotspot to pick it up.

Can I renew the hotspot I have checked out?
No, hotspots are not renewable.

Where do I return my hotspot?
Return the hotspot to the North White Plains Library Hub Desk. Do not return it to the book-drop or to any other library; otherwise, a $10 fee is charged.

What is the late fee or replacement fee?
The late fee is $10. If a hotspot is lost or damaged, the replacement fee is $100.

Will the hotspot work everywhere?
No, it will only work where Sprint has data coverage. If you plan on taking the hotspot with you on a trip, you will definitely want to check Sprint’s data coverage map. Enter your zip code (or the zip code where you will be) and click on Map it, then click on the Data tab just above the map. Also, when it comes to having a good connection to the internet, consider the hotspot to be like a cell phone. If there’s a location at home or in an office building where you don’t have a strong enough signal to make a call on a cell phone, then chances are the hotspot won’t work in that location either.

How many devices can connect to the hotspot?
A maximum of 5 (five) devices can be connected at once.

Who do I contact if I have questions or a problem with the hotspot?
Call us at 914-948-6359

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